FAQ

Orders placed Monday-Friday 
* For orders placed & payment accepted BEFORE 11 am PST will be shipped same day
* For orders placed & payment accepted AFTER 11 am PST will be shipped next day

Orders placed Friday afternoon, Saturday, and Sunday
* Payments will be accepted during the weekend but orders will be shipped the following Monday

It all depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances this takes two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.

We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no one would know it is anything other then a regular package.

An Adult signature is required to verify age, in addition its adds a extra security measure and insures that each and every one of our clients receive their package, Guaranteed.

Check your junk mail in case you don’t see our email in your inbox.

If you don’t get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post.

Use your online banking or credit union to send a E-transfer to us. It takes a very easy process and take minutes to complete and its safe.

It takes up to 24 hours sometimes for us to receive the payment.  When your payment has been received by us, we will notify you by email and send you a tracking number once the order has been shipped out.

Instead of hiding shipping costs in the product pricing, Herb Outlet charges a flat rate of $15 for Canada wide xpresspost shipping. Please enjoy a complementary joint with any purchase as a token of our appreciation for your business.(1-3 days business days / 3-5 for rural areas)

At this time we only accept Interac E-transfers as this is a safe payment method. You will be provided with instructions for an E-transfer with your receipt.

You can cancel, edit or add to your order as long as it has not been shipped. Please email us at info@herboutlet.com along with your order number.

Once your email money transfer is received, your package is shipped within 24 hours.

Yes, we ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy.

No returns all sales are final

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